Aer Lingus Reviews

The worst travel experience I have ever had. Bags have been missing for over 5 days. Have received no communication from anyone and have tried contacting every number and social media possible. Wasting hours while on holiday trying to resolve this or receive any updates and am stranded with nothing. Have had family in the U.K. try and contact them but have had no luck and have even gone back to the airport and have been told that the people at Aer Lingus check in do not work for the company, they are only contacted.

I can not believe the lack of costumer service available. Holiday completely ruined and thousands of pounds wasted.

Save yourself the hassle and do not use Aer Lingus.

My bag has been delayed for over 72 hours and still have had NO communication from them. Not even an email confirmation after submitting the delayed baggage report. If you try to call anyone on the numbers they have provided, it cuts out. No one available on a chat function either.

We have contacted them by every means possible with no luck…Customer service doesn’t even exist at this company. An absolute joke.

Flight delayed going out and return, this actually looks like a very common theme with this route. The aer lingus staff do not know the accepted ID to board the plane and I had to spend 10-15mins waiting until I could talk to someone more senior that actually knew the rules set out by the company that they work for before they would let me board....crazy! My seat was very dirty and even had a used baby wipe on it, overall the staff where not very welcoming, I could not recommend this airline.

I am always positive but today I will be negative about aer lingus
I was treated racist twice, the first when I went to Germany, Transfer from Dublin, and the second time from Dublin to Chicago
A racist airline...I will never fly with them

Route: Newark – Dublin – London Gatwick
I usually don’t write reviews, but I’m desperate at this point to get some kind of justice after what happened, even if that is to make sure people know they should be careful when booking this airline.
I booked a flight from Newark (New York City) to London Gatwick via Dublin. When I arrived in London, my bag did not arrive. I was sent to a desk that AerLingus shares with Ryanair, Wizzair and other low-cost companies. The person at that desk (who spoke very poor English) told me to wait for ~2 hours for a “person with a blue badge” to arrive to help me with the bag. When I asked if he could call Dublin to see if my bag is there he said he could not do it. When after 2 hours the person with the blue badge arrived, he confirmed that the bag was left behind in Dublin and that I have to go through security to file a claim report. Filing that report took ages, because there was no electronic form to fill out. Instead, I wrote all my information on a piece of paper, after which an absolutely incompetent person transferred all the information into an electronic system. As I put an address in Scotland as my temporary address, her question was “the address needs to be a UK address. This address is not in the UK”, to which I said “yes, Scotland is in the UK”. As it turned out later, she misspelled my email address in the system so that I did not receive any communication throughout the entire process. I then flew on to Inverness in Scotland with my connecting flight with another airline. The airport employee told me that they will probably have the bag in London later that same day and ideally will send it on to Scotland on the day after. I went to Tesco and bought clothes and toiletries for 100 GPB. I have not heard from anyone for the next five days. On Saturday morning, when I was back in the UK, somebody calls me and says “I’m calling from Inverness airport, we have your bag”. I asked them to send the bag to London Gatwick and the person on the phone told me to go to Gatwick to pick it up on the next day. When I went to Gatwick (and spent money on Gatwick Express), still in my Tesco clothes and a plastic bag from Tesco, I spent 3 hours at Gatwick trying to find someone who knows where my bag is. I then needed to go through the claims report process again, including waiting for another “person with a blue badge” who shouted at me, telling me that she has other stuff to do and does not have time for me and that my bag has never arrived at Gatwick, only to find out that 1) a wrong email address was in the system, 2) my bag has indeed arrived at Gatwick and was passed on to a courier and 3) it will be delivered tomorrow. I have then received the bag after more than a week of waiting and living out of a Tesco plastic bag. The worst part: AerLingus has not reached out during or after this entire process to explain what happened, let alone to apologize. When I filed the claim for reimbursement, they promised to get back to me within 14 business days, which they have not done either. I just want to stress that all of this also happened before the summer travel craziness so they can’t blame it on that. PLEASE stay away from this airline and pay the extra 100$, it’s not worth the stress and the problems.

Terrible customer service. They lie about providing reliable contact options. The call ends automatically after 1m35s when calling for information about delayed luggage. They lie about doing their best for their customers. I need my baggage, aer lingus!

Our arrival to Zurich airport was late connecting to Singapore Airlines to Singapore to Manila as final destination. We travelled in 30th of June and have stayed in Zurich until 2nd july to rebook our flight because of their fault. We suppose to arrive on 1st of July but instead arrived 3rd of July. Our baggage are lost/delayed until this day. The baggage department doesn't want to help and say that the final needs to make a report but it never arrived in Zurich. Most likely its still in Dublin but every time you explain your case to the customer care they will hang up which is really rude. They don’t want to take responsibility of our lost baggages. They told us that the last scan was in Dublin but still refuse to help. We are out of options and a lot of important things are there in that 5 baggages. I would never fly with this airline ever again! Imagine this thing happening with my 4 year old daughter. The stress that they cause us is unbearable.

I apologise for not having completed this review sooner - and this is regarding the crew we met on flight EI34 from Orlando MCO to Manchester on 14 June 2022. The occasion did not start off too well, with the check in staff being more focussed on showing another member how to go about ‘doing things properly’ when checking guests in. It was a bit like we were invisible, as he explained all procedures and requirements to his colleague, when I asked if there was a choice of seats, he replied that our seating was now allocated, and also confirmed we were seated together, in business sector. We boarded, and immediately realised that my wife had been seated next to a lone male traveller and I was seated separately across the aisle a seat behind. From here is where your staff on board, Mikey, Andrew and Sandra, stepped up and immediately realised something was not right. Sandra dealt with the matter in a thoroughly professional, empathic manner. Ensuring that my wife and I were sat together and reassuring us that if there was anything more she could do, we only had to ask. I then mentioned that we had been trying to get a response from Aer Lingus regarding my wife’s dietary needs and allocated meal. At this point, Mikey and Andrew became involved and could not have done more to provide options of suitable food and meals to my wife for the duration of the flight, going above and beyond, even offering food from their own staff meal boxes if she desired. We really can not thank these wonderful people enough for their attention. They were all thoroughly courteous, professional, helpful, and with a touch of warmth and humour that was so refreshing and engaging. They provided the perfect amount of personal attention for us, without neglecting other passengers needs. These three staff members are a total credit to Aer Lingus, and made our trip so much more memorable, after a faulty start. In fact, it has made us consider our next trip to Florida will almost certainly be Aer Lingus business class, as we could not have had a better experience once we stepped onto the plane! Sandra, Mikey and Andrew thank you all so much, you are truly wonderful people, carry on being yourselves and doing such a great job! Michael & Stephanie Potter

Staff messed around at check in desk and did not apologise for what should have been a short wait that turned into a 30 minute one . None of the usual complementary refreshments on board and no one opened the door to gain access to the airport so were left out in a cold stairwell for an unessecary 15 minutes

I have flown with Aer Lingus many times, I just did the direct return flight from SFO - DUB.
I paid $150. seat fee each way for the exit door for extra legroom as I am 6'4", I chose the window seat, when I got to my seat they have a big bubble thing attached to the door, I guess it is the inflatable raft!
So no extra leg room, in fact it was worse than a regular seat! they do not disclose this when booking, very disappointed with Aer Lingus, they are trying to become Ryan Air.
The seats are the smallest economy seats on any plane I have been on in the last 10 years, the foam is 2" thick & old worn out very uncomfortable.
on the plus side the staff are nice.
I will never fly with them again.

Terrible customer service. 2 hours waiting? Are they having a laugh. Won’t ever be considered a top airline

Did not get my bag on my return from Lisbon to Dublin, filled out the usual forms, completed the lost baggage questionnaire within the 72 hours etc etc. The so called tracing facility is a joke and nobody answers the phone. No acknowledgement to email, no response. Aer Lingus should quit the business, a total disgrace and highly damaging to Ireland as a tourist destination. Only route is a legal one.

Booked a flight from Hamburg to Dublin which was cancelled at 11 at night before the flight. Being relatively close to the airport with a 15 minute drive excluding harsh traffic conditions we were to leave at 7.30 in the morning to be on time for their recommendation of arriving 2.5 hours before your flight. No email arrived, just a simple SMS with a slightly incorrect flight reference number. I found this suspicious so I proceeded to be put on hold for an hour trying to get through to their customer service line. It took a total of an hour and a half before they hung up on me. I tried again and they picked up after 54 minutes. We were asked if we would like to replace our flight and we said yes, we need the quickest one possible as my partner had an important appointment to do with his health and I needed to work as I work with my self employed family who had contracted covid, disabling them from making any money. She said the only available flight was on a Sunday. Our original flight was on the Wednesday prior. I found this extremely unprofessional as I had to wait almost 2.5 hours to organise my own flight home after the SMS stated “We are currently making every effort to find an alternative flight for you. If our team has secured alternative travel, you will shortly receive another SMS.” This SMS was never received causing me two and a half hours of anxiety and discomfort as I grasped to find a way home. While on the line and excepting this flight on Sunday, the customer care person on the other line requested that I be patient after she put me on hold. Assuming she would come back on the line to confirm details with me I waited for a short five minutes until she ended the call without warning. I called again waiting an hour to be put through to another aerlingus customer care worker. I told her what had happened and she said the new flight was on record. This was just about acceptable, but with no confirmation and an anxiety driven couple of hours not knowing if we would be compensated for our overly expensive flight (which could be excusable by covid and the fact it was Summer) or even have a way home, it was clear this airline was a joke. I accepted the unprofessional and unorganised nature already swearing to myself that I would never fly with them again. Believing this was the worst of our struggles is laughable. We managed to book a flight for the Friday instead, waiting a staggering 1 hour and 45 minutes to check our bags in. We had 35 minutes to get to our flight which seemed impossible with the never ending flood of unorganised lines going into security which began at three entrance to the airport in Terminal 2. The security did a better job then the aerlingus staff with an undoubtly much more important job which is to secure the safety of the passengers. We were through the line in 25 minutes which is unbelievable considering it’s length. We ran as fast as we could from security to our gate where there was floods of people rushing, panicking and waiting to get onto the flight. No line in sight, just a very large crowd of unhappy passengers. Slightly annoyed, we were just happy to have made it through the unnecessary questioning and unfriendliness of the aerlingus check in desk. No one came to the boarding desk for almost twenty minutes. When they did, we recognised it was the same two lonely workers who had been at the check in desk. Just two workers in the whole airport. Where were these two workers when we had arrived to the airport on wednesday morning looking for answers?
Finally we go onto the plane, uncomfortable, irritable and hungry as we hadn’t had time to even pick up a quick snack through all the chaos. When the food trolly came along with overpriced terrible quality food I decided I would purchase something because I was so uncomfortable. Card only. This was extremely inconvenient as my card wasn’t working due to uncontrollable problems in the bank. Once arriving in Dublin, extremely annoyed with my partner, we decided we would eat something once we had our bags retrieved from baggage claim. We waited from when the belts started moving until the notice board read that the last bag had been delivered. At least 75% of the customers waiting hadn’t received their luggage. We thought there might be sum mistake as one lost bag is somewhat excusable on a good airline, but this many people waiting in crowds around the aerlingus desk from the same terrible flight? We filled out a form, unsure what to do. The unfriendly staff said that they couldn’t help us. We were anxious, uncomfortable and stressed as we were going to miss our bus. Twenty minutes later a man told us to line up again, and notified us the rest of the bags would be put on the luggage belt. We waited once again which seemed like the millionth time, received our luggage and ran to our bus. No apology from staff.

To be honest, the trip wasn’t too bad (except the awful handing of immigration at Dublin airport) But, my brand new suitcase got literally smashed to hell. You would really have to go some to dent a hard shell suitcase in every corner and rip a wheel off. It got to New York looking like this, and inside my perfume had smashed, covering my clothes. Now for ten years of flying thousands of miles a year, I’ve never had my luggage so badly damaged. The airline finally got back to me after two weeks, told me to take my bag for repairs. I told them the bag was un-repairable, sent pictures, but they still want me to drag my broken suitcase to a luggage repair shop, to confirm it’s un-repairable in writing, along with receipts, to get a refund. Responses are generic, no one seems to care. I’m sure they are banking on people not bothering with all the hassle and giving up on their claim. I normally fly with virgin, who once damaged one of my bags a small amount, and on my sending pictures they just credited my account with airline credit and some air miles. Now that’s real customer service! Aer Lingus used to be a budget option, but now their standard class flights cost about the same. I was keen to start to fly with Aer Lingus, as I like the option to pass immigration in Dublin, but after this experience I think I’ll stick with what I know! Awful.

My flight got cancelled with no explanation. I was supposed to fly on a Sunday (direct) and got a new ticket on a Tuesday via London. I have called to the customer service in Germany, Ireland, UK, USA and Spain and have been on the line for more than 3 hours. No help or solution at sight.